5. Strengthening Student Persistence “Every question I have creates another question.”
Student conversations rarely stay in one lane. What begins as a registration question often becomes a financial aid conversation, which could turn into a housing question or whatever is top of mind as students are making decisions, requiring staff to pause outreach while answers are researched or students are transferred between offices. Bossier Parish Community College: Increased Student Services, Decreased Staff Stress Bossier Parish Community College had an outreach team in place to connect with returning students, but they found the questions students had, and what might be holding them back from returning, were more in-depth financial aid issues that were taking the outreach team too much time to research. Increased student service:
• Reduced drain on staff • Nearly 700 students confirmed returning • 30% enrollment return overall
WSU Tech: Resolving Student Balances and Supporting Persistence Through Strategic Outreach At Wichita State University Campus of Applied Sciences and Technology (WSU Tech), leadership recognized that many students with outstanding balances still intended to continue their education but needed support navigating repayment options. With pro-active pre-collections efforts they were able to resolve balances and remove barriers to enrollment.
• Balances decreased by more than 55% • 1,179 student accounts resolved out of 1,800 loaded students • Nearly 3,000% overall ROI
Expanding outreach capacity with a student-journey experienced team removes barriers to keep students moving forward.
7
Powered by FlippingBook