Repayment Wellness

Typically, when students weren’t repaying their loans it was because they were unaware of how to pay the debt back and then would go into hiding,” Hartless said. “Inceptia stepped in when we couldn’t and made students aware of their repayment options and that made the difference. Their solution was brilliant. Blue Ridge Community College • Warm transfer to the servicer– that’s especially important to us as we work with the borrower as their advocate to the servicer. • Industry-best online financial education tools provided to help educate the borrower. Proactive Tools You have the power to track the progress of your school’s delinquent portfolio, getting a full, holistic view of its performance. Repayment Counseling Outreach provides the most comprehensive reporting suite in the industry. Repayment Counseling Outreach Getting your student borrowers back on track to successful repayment. Proven and effective, Repayment Counseling Outreach is the first solution to base resolution fees solely on borrowers actually resolved in full. It’s the only counseling solution offered with unlimited outreach attempts, taking as much time as needed to resolve each borrower’s situation. Positive Outreach—Personal Approach • We approach outreach with the philosophy of respect toward the borrowers, helping to relieve their anxiety and making the process easier as we show them the path to successful repayment. • Personalized solutions, specific to the needs of each borrower.

Inceptia provided a lot of clarification for me. Honestly, I was avoiding the call with my servicer until I felt comfortable speaking about it. Inceptia helped me out a lot, I now have a better understanding.

Student, Baker College

Return to Repayment Outreach Proactive outreach to remind student borrowers of resuming repayments. Return to Repayment Outreach helps you connect with your borrowers to offer information and answer critical questions related to the CARES Act and student loan legislation so they can successfully resume repayment. Early Engagement Equals a Better Outcome Proactive outreach to borrowers to remind them of resuming repayments and determining if there are any additional challenges that could deter them from successfully fulfilling their repayment obligations. Personalized Contact Through a variety of methods, Inceptia counselors will reach out to your borrowers to remind them of the resuming payments and answer questions they may have. Thoughtful Counseling Our highly-trained counselors have a deep concentration of loan repayment and soft skills training to help student borrowers understand their repayment requirements and determine the next best steps for their financial situation considering changes that have occurred since repayment suspension. Reporting Keep track of students contacted and how. Our easily accessible reports on number of contacts sent by each method, open rate, and if contact was made.