On average, schools that use Inceptia’s Grace Counseling Outreach service experience a 25% reduction in their delinquency rate for both withdrawn and graduated borrowers contacted, and nearly a 50% reduction in their delinquency rate for just withdrawn students contacted.
Grace Counseling Outreach Connecting with borrowers about the repayment process to launch a successful financial future. Through our Grace Counseling Outreach, we assist students during the critical grace period by educating them on repayment and their options. We reach out to students no longer enrolled at least half-time to solve potential issues before they impact your cohort default rate.
Making Contact Using a proprietary strategy, our highly trained
counselors–including bilingual professionals–conduct outreach to the borrower within a 45-day period. If the borrower is difficult to locate, we conduct extensive skip- tracing strategies to obtain viable contact information. Providing Advice and Counsel • Once contact is made, we educate borrowers about the repayment process. • Offer direction on their repayment options. • Inform them of their rights and responsibilities. • Answer their repayment questions. • Allow access to web resources, including NSLDS and Inceptia’s comprehensive Student Knowledge HQ. • Provide a toll-free number as a lifeline for future questions.
Superior Client Service and Reporting
The Inceptia Client Services team is here to support you every step of the way beginning with a detailed onboarding process to review our products in detail, review reporting, and setup all promotional marketing materials. We follow-up the onboarding call 30 days later to again review reports, track progress, and answer questions. Over the course of our partnership, the Client Services team will maintain close communication with your team to review progress and provide assistance. The team is available by phone and email to support your needs.
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