On average, schools that use Inceptia’s Grace Counseling Outreach service experience a 25% reduction in their delinquency rate for both withdrawn and graduated borrowers contacted, and nearly a 50% reduction in their delinquency rate for just withdrawn students contacted.
Grace Counseling Outreach Connecting with borrowers about the repayment process to launch a successful financial future. Through our Grace Counseling Outreach, we assist students during the critical grace period by educating them on repayment and their options. We reach out to students no longer enrolled at least half-time to solve potential issues before they impact your cohort default date.
Superior Client Service & Reporting The Inceptia Client Service team is here to support you every step of the way beginning with a detailed onboarding process to review our products in detail, review reporting and set up all promotional marketing materials. We follow-up the onboarding with a check-in call to review reports, track progress and answer any questions that have come up as you implement our solutions into your office processes. Over the course of our partnership, the Client Services team will maintain close communication with your team to review progress and provide assistance. The team is available by phone and email to support your needs. “Typically, when students weren’t repaying their loans it was because they were unaware of how to pay the debt back and then would go into hiding. Inceptia stepped in when we couldn’t and made students aware of their repayment options and that made the difference. Their solution was brilliant.” – Blue Ridge Community College
Making Contact Using a proprietary strategy, our highly trained
counselors–including bilingual professionals–conduct outreach to the borrower within a 45-day period. If the borrower is difficult to locate, we conduct extensive skip- tracing strategies to obtain viable contact information. Providing Advice & Counsel • Once contact is made, we educate borrowers about the repayment process. • Offer direction on their repayment options. • Inform them of their rights and responsibilities. • Answer their repayment questions. • Allow access to web resources, including NSLDS and Inceptia’s comprehensive Student Knowledge HQ. • Provide a toll-free number as a lifeline for future questions.
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