Financial Aid Team Pursued New Verification Solution to Tackle Volume Challenges CSCU’s large student population equals a large number of selected verifications burdening the financial aid office with manual verification checks resulting in less time being available to work directly with students. Between all of the institutions, about 40,000 students are selected for verification annually and more than 28,000 are from the community colleges alone. McDowell and his team knew they needed to find a solution to alleviate the pressure on the team with verification so they could turn their focus to needed student counseling throughout the system. They also knew more verifications completed sooner offered the potential to increase enrollment. — •••
PARTNER PROFILE
Connecticut State Colleges & Universities (CSCU) is in Hartford, Connecticut and comprised of 12 community colleges, four universities, and an online degree program. Approximately 85,000 students call CSCU their home with more than 90 percent of students from Connecticut. The school offers a range of undergraduate and graduate degree programs that help students achieve their personal and career goals as well as contribute to the economic growth of Connecticut.
Reduced Foot Traffic and Call Volume in Financial Aid Office
When the financial aid team implemented VG for the 2018-19 aid year, they quickly experienced some relief for the team. Verification Gateway from Inceptia is an automated online platform that streamlines federal verification processing for students and schools by offering interview-style questions, simple and secure document collection, complete reporting and personal interaction when needed. The most immediate result was the significant decrease in student foot traffic and call volume. Inceptia’s team handled all verification matters, opening up the time for the financial aid staff to engage with students in different capacities. “The financial scene behind higher education is complex and overwhelming at times,” McDowell said. “It was a welcomed relief for Inceptia to take over verifications so our team could counsel students on loan options and short and long-term financial goals.”
Verification Processing Time Faster than Ever
Processing time was no longer consumed by cumbersome back-and-forth questions, paper overload, or delayed responses. Since VG’s inception, CSCU has seen significant results: a two-day turnaround time; 28 percent average increase in completed verifications; and 50 percent average decrease in the time it had been taking from first ISIR received to verified. — ••• Talk to Us To learn more about Verification Gateway,
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