Verification Gateway
Louisiana Community Technical College System Verification Gateway reduced work load among staff at multiple colleges that enabled more student-centric service .
Louisiana Community Technical College System (LCTCS) is comprised of 12 community and technical colleges across the state and is committed to serving all students – regardless of geographical, financial, or scholastic barriers. Students can obtain associate degrees, technical diplomas, and industry-based certificates that earn them satisfying jobs. Students can also enter a STEM program, transfer to a four-year university, and finish their high school diploma. In the 2018/2019 school year, more than 30,000 students graduated from LCTCS. Multiple colleges with a variety of educational and workforce opportunities for students keep staff and faculty busy, including those in the enrollment financial aid offices.
CHALLENGE The system colleges needed to keep up with the verifications but its limited staff size prevented them from doing so. With 12 colleges and different processes in place for each college, Dr. Amy Cable and the colleges wanted to outsource a solution that would consistently streamline the verification process. SOLUTION Implementing a third-party solution, like Verification Gateway by Inceptia, allowed staff to spend less time verifying and more time helping students with other financial aid components. VG provided efficient and timely verification processing as well as solid customer support to both staff and students.
Smaller Staff Size Made Verification Processing More Time-Consuming
Dr. Amy Cable, Executive Director of Enrollment Management Support at LCTCS, oversees the system’s enrollment and financial aid processing. Smaller staff size and high student demands posed an issue for each college when it came to verification processing. “Some colleges processed verifications in-house and saw students at the same time; it became a problem so the colleges wanted to explore the idea of outsourcing,” Cable said. “The LCTCS pursued an RFP (Request for Proposal) in 2017 and Inceptia really stood out.” Cable already heard of Inceptia prior to her time at LCTCS and knew they would be a competitive solution. The solution was implemented at four of its respective colleges and led by the college’s enrollment and financial aid teams. Verification Gateway Exceeded Desirable Outcomes Cable and the team of colleges looked for the following components in a verification solution: implementation and maintenance services; user-friendly adaptability; efficient
RESULTS
• 818 completed verifications • Increased enrollment among the four colleges that implemented VG • More one-on-one time with students helping in other capacities
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