Verification Gateway Success Stories

The partnership between DeSales and Inceptia proved to be effective from the start. Inceptia team members worked closely with Farmer’s staff to provide in-house training of Verification Gateway’s intuitive system. Once training concluded, Inceptia’s customer service continued to ensure Farmer’s staff was completely well-trained. “VG is necessary to implement if an academic institution requires fast and efficient financial aid processing,” Farmer said.

PARTNER PROFILE

DeSales University is a private four-year Catholic university in Center Valley, Pennsylvania. The university offers traditional, online, and hybrid courses and programs at the undergraduate and graduate level and has an enrollment of approximately 3,000 traditional, adult, and graduate students. DeSales University provides a transformative environment for learning and growing in light of the Gospel, grounded in tradition of Catholic higher education and the spirituality of St. Francis de Sales.

A Better Student and Family Experience

The end-result was a beyond user-friendly experience for students and families that allowed them to quickly and effectively complete the verification process. Farmer was most pleasantly surprised with the lower call volume from students and families regarding verification questions, and the level of data security Verification Gateway provided. Fewer calls also meant more one-on-one time with students to advise them on other financial aspects. Farmer believes that with verification now outsourced, she and her team can focus on other valuable work that can impact DeSales recruitment and retention efforts.

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Talk to Us To learn more about Verification Gateway, contact your Business Development representative or visit inceptia.org.

We uncomplicate financial aid. Inceptia is a nonprofit organization committed to innovative, effective, and uncomplicated solutions for financial aid management, smart borrowing, financial education, and repayment wellness.

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