Verification Gateway
DeSales University Verification Gateway Helped Private University Complete Processes More Efficiently Among Other Benefits for Students and Families
As a private liberal-arts college with a smaller enrollment – approximately 3,400 students – DeSales University is anything but small in terms of accredited degree programs, academic and community opportunities, and competitive NCAA Division III athletics. Class sizes are intimate (12:1 ratio) and taught by a majority of faculty members who hold the highest professional degrees. In-House Verification Process Slowed Completion Time; Affected Timeliness of Financial Aid Package Distributions Regardless of DeSales alluring attributes, Joyce Farmer, Director of Financial Aid, concluded that in-house verification processes didn’t work as efficiently as needed causing delays in financial aid packaging. “We struggled to complete the financial aid verification process in an acceptable timeframe from both a billing and financial aid perspective,” Farmer said. “We needed to be able to provide financial aid packages in a timely manner, ensure financial aid and billing were in sync, and provide excellent customer service to families working through the process of paying for college.” Verification Gateway was Easily Implemented, Got DeSales off to the Right Start Farmer and her team selected Verification Gateway (VG) as their solution in March 2019. Verification Gateway from Inceptia is an automated online platform that streamlines federal verification processing for students and schools. Offering interview-style questions, simple and secure document collection, complete reporting and personal interaction when needed, VG enables schools to process and package aid faster.
CHALLENGE Joyce Farmer and her financial aid team struggled to keep up with the verification process in an acceptable time frame from a billing and financial aid distribution perspective. They knew they needed to find a solution that was more efficient and make the process easier for students and families. SOLUTION Selecting Verification Gateway allowed verifications to be processed more efficiently; created a user-friendly experience for students and families; increased the level of data security; and lowered the call volume due to Verification Gateway’s customer service call center.
RESULTS
• More efficient verification completions that made financial aid faster to distribute • 425 verifications completed since March 2019 • Decreased call volume by students and families regarding verification questions
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