The former financial aid director at Stephens learned of Verification Gateway (VG) at a conference. Verification Gateway from Inceptia is an automated online platform that streamlines federal verification processing for students and schools. Offering interview-style questions, simple and secure document collection, complete reporting and personal interaction when needed, VG enables schools to process and package aid faster. “The previous director met with an Inceptia representative at the conference and was very excited about the quality of the service offered and how they presented their product,” Miller said. VG was implemented at Stephens in 2017. Students Enjoyed Online Ease and Communication Rather than submitting forms and returning them to the financial aid office, students completed verifications simply through VG’s online portal. In addition, students and families also received communication directly from Inceptia to ensure verifications were being processed efficiently; this allowed Stephens to be removed as the middle-man and eliminate any possible miscommunication. “Inceptia provided branded marketing communication to our students and families that showed a partnership,” Miller said. “This gained trust among our students as they understood we had a third-party solution for verifications. In this field, communicating regularly and timely can be difficult to track and hard to do sometimes. Inceptia did a great job of making sure they reached out to students regularly.”
PARTNER PROFILE
Stephens College is a private women’s college in Columbia, Missouri. It is the second-oldest female college in the United States. It was founded in 1833 as the Columbia Female Academy. The college follows a liberal arts curriculum and has three schools: Design, Health Sciences, and Creative and Performing Arts. Stephens also offers graduate degrees including Master of Education in Counseling, Master of Fine Arts in Television and Screenwriting, and Master in Physician Assistant Studies.
Worth the Investment
After implementing VG, Stephens reaped many benefits. The solution made the verification process more efficient; eased the staff work load; allowed students to complete verifications utilizing a user-friendly online portal; provided communication on behalf of Stephens; and gave outstanding customer service to Stephens staff during and after implementation. All of this, Miller said, was worth the investment. “Hiring Inceptia provided piece-of-mind,” Miller said. “While there is a cost associated with it, Inceptia had our back and completed the verification process timelier.”
We uncomplicate financial aid. Inceptia is a nonprofit organization committed to innovative, effective, and uncomplicated solutions for financial aid management, smart borrowing, financial education, and repayment wellness.
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Talk to Us To learn more about Verification Gateway, contact your Business Development representative or visit inceptia.org.
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