Verification Gateway
Loyola University Verification Gateway Solution Brought Loyola’s Financial Aid Team Back to the “Heart” of Their Work
Located in the heart of downtown Chicago, Loyola University has been making a name for itself since its debut in 1870. Loyola is a private, Catholic university nationally recognized for its elite academic and Division 1 athletic programs. 93 percent of faculty own the highest degree in their fields and students benefit from a small student-faculty ratio. Beyond the classroom and sports, Loyola is committed to caring for its Chicago home. With more than 17,000 students – 11,000 undergraduates – there are plenty of hands to help keep the city of Chicago thriving. Students clean up parks and neighborhoods, mentor children, and run farmers markets to make healthy food more accessible to the Chicago community. Increase in Student Volume Required More Efficient Verification Process Tobyn Friar, Director of Financial Aid at Loyola, said as the student enrollment increased it put a burden on his financial aid staff to collect, review, and update verification. 26 percent of students are Pell Grant eligible, which made verification an overwhelming task. “The extra work we had took us away from spending quality time with students and parents,” Friar said. “We weren’t able to walk them through all of their financial aid options. We weren’t providing poor customer service, but there is a level of expectation of service that comes with a private university that we weren’t giving.”
CHALLENGE Tobyn Friar and his team said as the student enrollment increased it was putting a burden on his financial aid staff to collect, review, and update verification. 26 percent of students are Pell Grant eligible, which made verification processing an overwhelming task. The extra work didn’t give the team ample time to provide students and parents an understanding of financial aid and university payment options. SOLUTION Choosing Verification Gateway decreased turnaround processing time; reduced call volume and office foot traffic; and allowed staff to educate students on basic financial concepts.
RESULTS
Verification Gateway Benefits Staff and Students
• More efficient verification processing • Reduced student call volume • Faster verification turnaround • Increased time for student education
Friar knew he needed a verification solution to help his team. Rather than hiring additional staff, Friar opted to find a third-party solution. Verification Gateway (VG) from Inceptia is an automated online platform that streamlines federal verification processing for students and schools. With interview-style questions, simple and secure document collection, reporting and personal interaction
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