Inceptia Student Outreach Programs

Student Outreach Programs Proactive communication to support student enrollment.

Personal contact can be challenging and is even more important as students are making critical decisions about if, when and how they fulfill their higher education goals. Student Outreach Programs from Inceptia are designed to enhance your student reach to answer questions and help them progress through milestones, important dates and barriers that are holding them back.

Our overall mission is to extend the care you give to your students and offer support as critical decisions are being made about the next term.

 Addressing the Changing Environment

With the landscape of higher education changing with new student and school challenges next steps for students can be uncertain and full of anxiety. Connecting with them during pivotal times to encourage them and show your support of their challenges can make the difference in their college career and help you realize your enrollment goals. Extend Timely, Personalized Contact Through a variety of methods, Inceptia student advocate counselors will reach out to the students you submit - allowing you control over which students and how many are contacted - to answer questions and help them progress by reminding them of their next steps including deadlines, registering for class and encouraging attendance. Collect Trending Data Inceptia counselors will collect information about the concerns expressed by your students and reasons for actions taken, like if the student withdrew or is not returning to your school. This trending data will offer insight as you make determinations as to the need for increasing student support and future recruitment and retention efforts. Save Time & Money Contacting students takes time and even in education, time means money. By leveraging the Inceptia team we can contact more students in a shorter amount of time and save you money per contact while addressing concerns and reporting findings for your future use.

Knowledgeable Counselors Upholding our mission as a non-profit organization, our team is dedicated to understanding the needs of your students and helping them take the next steps to managing their future. Each member of the Inceptia student advocate counseling team goes through approximately 150 hours of extensive initial training, which include assessments and quality assurance checks. Staff members are required to pass specific quality assurance metrics prior to being able to manage student records. In addition, staff participate in five hours on average, per month, in on-going internal and external training to remain current with federal regulations and requirements. Our team also implements soft skills practices to thoughtfully manage their student conversations for a successful outcome.

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Outreach to Help Your Students Get To & Through School Connecting with students during critical decision making times can be the difference between if, when and how they take their next steps in their education career. Proactive outreach solutions can help you reduce melt and student anxiety while promoting school connections and enrollment.

New & Returning Students Keeping student enrollment on track. Connecting with prospective and current students while they may not be thinking about school perpetuates a relationship that draws students closer to your school. Our counselors will determine if the student will be attending school and respond accordingly by promoting FAFSA completion, reminding of deposit deadlines, registering for class, responses and reasons for not attending school and encouraging attendance.

FAFSA Completion Helping students to overcome barriers and complete the FAFSA sooner.

Connecting with high school students with a reminder to complete the FAFSA is critical. Inceptia wants to work with you to provide proactive outreach to students to increase the number that complete the FAFSA and help them see all the options they have available. By doing this we can help reduce financial barriers to attending school and help reduce student anxiety.

Financial Aid Package Review Clearing the way for financial aid package understanding.

Managing their financial aid package introduces a new set of financial questions for many student borrowers. Having a clear understanding of the pieces available, where they go, how they can be used, and what to do next can set students up for a much clearer financial future. The Inceptia student advocate counselors will reach out to your students to answer financial aid package questions, explain their responsibilities, and suggest next steps.

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PJ Outreach Informing students about financial aid appeals. Understanding the options available when financial needs have changed helps students determine their next steps in managing their college expenses. We will reach out to your students to let them know about the professional judgment process at your school to help them keep moving forward. Return to Repayment Reminding student loan borrowers of their repayment responsibilities. It’s been a while since students have had to manage their student loan repayment. We will provide proactive outreach to your borrowers to offer information and answer critical questions related to the CARES Act and student loan legislation. Reminding them of resuming repayments and determining if there are any additional challenges will put them on the right track for successfully fulfilling their repayment obligations without falling behind. Student Engagement Encouraging student persistence. You can detect students on the edge of a successful semester and one that doesn’t go the way they would like. Whether it’s due to grades or finances, early engagement can make the difference between continuing with school and withdrawing. Our counselors will reach out to your potential risk students to find out their concerns and offer the resources specific to your school as well as explain the long-term impact of withdrawal or falling below academic standards.

Program Overview • Students are contacted through telephone outreach along with emails, text messages, and the opportunity to chat with our counselors. Voicemail messages are left after each call. • Follow-up email communications recapping subject matter-dependent resources are sent after a right-party connection. • Depending on the purpose of the outreach, communications may include a unique 800 number which will be transferred to the school at the end of the program, ensuring continued calls are received by the school. • Reporting highlights data about your students and is provided through the Client Dashboard. Depending on the Outreach Program, reporting may include:

- Outreach attempts per student by outreach mode - Contact rate of voice mails left and live contacts - Email open rate - Trending student data

Summer School Attendance Promoting the benefits of summer school attendance.

Summer classes can help students save money, stay on track, get into courses that are full during “regular” terms and can save them time from a full-term course. Promoting summer classes can reduce melt, helping students reach their goals sooner and stay connected with your school. Our counselors will reach out to your students to promote the benefits of your summer programming. Withdrawn Students Supporting re-entry by addressing concerns. Inceptia student advocate counselors will reach out to students that have recently withdrawn from your institution and do not plan to return. Counselors will help uncover the reason for the student’s withdraw and provide supportive options to encourage re-enrollment with your institution. Verification Completion Helping students manage the verification process. Verification can be a daunting task. We will reach out to students that have listed your school on their FAFSA, have been selected for verification, but have not yet completed the process. Counselors will determine where they are in the process, answer questions they have and provide resource assistance when applicable.

Secure Solutions We’re dedicated to protecting the security of all data and the privacy of student borrowers. All contacts and communication are monitored for accuracy, service and compliance. A secure website is used for uploading data and reviewing reports. Inceptia is a TECH LOCK ® Certified: Service Provider. Tech Lock Incorporated, a nationally recognized data security and regulatory compliance firm, has awarded its certification to NSLP for compliance with FIPS 200 (Minimum Security Requirements for Federal Information and Information Systems) and FISMA NIST SP800-53 rev 4 (Recommended Security Controls for Federal Information Systems).

Talk to Us To learn more about the Student Outreach Programs, contact your business development representative, call 888.529.2028 or visit inceptia.org .

We uncomplicate financial aid. Inceptia is a nonprofit organization committed to innovative, effective and uncomplicated solutions for verification, financial aid management, smart borrowing, financial education and repayment wellness.

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