Past-due student balances are both a financial concern and a potential barrier to continued enrollment. When institutions intervene before an account is placed with a collection agency, they create an opportunity to understand what is preventing payment, connect students with available options and resolve the balance while the institutional relationship is still active. Though pre-collections doesn’t eliminate the need for traditional collections, it does give institutions a purposeful step before collections: one designed to keep student progress, reenrollment and institutional learning primarily while also managing revenue.
The earlier conversation changes what is still possible.
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