Why Students Fall Behind
The challenge goes deeper than the simple inability to pay. Students often struggle with:
• Confusing communication about what they owe or how to resolve it. • Limited financial literacy, leaving them unsure where to start. • S ystemic friction, such as outdated billing portals or limited payment options. Research shows that 20% 5 of students face registration holds because of unpaid balances, 74% of higher-ed officers say their teams spend up to half 6 of their time on past-due recovery. Each unresolved balance is a potential stop-out, and each stop-out compounds the enrollment and retention challenges already facing higher education.
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