Verification Gateway Success Stories

interaction when needed, Verification Gateway enables schools to process and package aid faster.

Since verification was found to be the most time-consuming work for the UT Tyler staff, the partnership with Inceptia allowed them to concentrate on assisting new and continuing students with other critical aspects of financial aid, knowing that the verification process was in good hands. The end result is more one-on-one time with students and better customer service, all while verifications are processed quickly and professionally. Outsourced Service Offers Relief Verification Gateway proved to be an even greater value-add the following year, when the UT Tyler staff unexpectedly experienced unusually high turnover and the reassignment of several seasoned staff members to Assistant Director positions. Having a rural location made it difficult to find experienced counselors, and so their three new hires (almost half of the total office staff) came on board with no financial aid training. Verification Gateway provided much-needed relief for the overwhelmed office, allowing them to fully train the new staff while continuing to focus on their high standards of excellence in serving students. “Without already having a partnership with Inceptia, there could have been a dramatic change in the way we were able to assist students,” says Lapinski. — ••• Trusted Partnership, Shared Values UT Tyler initially implemented Verification Gateway for the 2017-18 school year. The partnership resulted in 1,537 completed verifications in that first year, which sped up their awarding process and helped them meet their enrollment goals while enabling them to also dedicate the time they needed to in-person visits.

PARTNER PROFILE

The University of Texas at Tyler is a public university in Tyler, Texas. As part of the University of Texas System, UT Tyler was founded in 1971, consists of six colleges and enrolls more than 10,000 students on their main and three regional campuses.

That high quality of service and commitment to students and parents is also shared by Inceptia, assuring UT Tyler had chosen the right partner to maintain the same level of service we had previously provided by processing in-house. Our level of service in the Financial Aid Office is parallel to our overall campus student- centric learning environment, said Lapinski. “We wanted to be sure our partnership would be an extension of our overall student service culture. Inceptia not only provided that, but we wouldn’t have been able to keep up with the increase in verifications in our past two aid years without them.” — ••• Talk to Us To learn more about Verification Gateway,

We uncomplicate financial aid. Inceptia is a nonprofit organization committed to innovative, effective, and uncomplicated solutions for financial aid management, smart borrowing, financial education, and repayment wellness.

contact your Business Development representative or visit inceptia.org.

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