Verification Gateway
University of Texas at Tyler Verification Gateway relieves the pressure of increasing verification numbers enabling the financial aid team to maintain high-level student-centric service.
The University of Texas at Tyler is one of the fastest growing in the University of Texas System with over 10,000 students enrolled. Maintaining an average student to professor ratio of 19:1 in their six colleges with four locations, they offer a student-centric learning environment that gives them an advantage over larger, less intimate campuses, aided by their offering of more than 80 bachelor’s, master’s and doctoral programs. Dr. Scott Lapinski, Director of Financial Aid, knew his team had a big challenge ahead of them with increasing enrollment numbers, multiple campuses and a lean staff. These factors would culminate in the perfect storm, leading to an increase in verifications to process and a potential roadblock to student matriculation. “We all know verification processing is timely and can be the difference between a student attending school and just not making it. For the students and families, it can be overwhelmingly stressful. As a campus, our goal is to provide personalized service to all our students,” said Lapinski. “We needed to find a solution to manage the verifications and maintain the high level of service provided throughout the campus, including the Financial Aid Office.” Efficiently Managing Verifications and High-Level Student Services The University of Texas at Tyler’s Financial Aid and Scholarships Office discovered just such a solution with Verification Gateway from Inceptia. Verification Gateway is an automated online platform that streamlines federal verification processing for students and schools. Offering interview-style questions, simple and secure document collection, complete reporting and personal
CHALLENGE The University of Texas at Tyler (UT Tyler) had an enrollment increase that in turn produced more verifications to process. They needed to get through the verifications quickly and accurately and keep the level of service for which the school is known. SOLUTION UT Tyler prides itself on its student- centricity in all departments. Implementing Verification Gateway from Inceptia enabled them to extend that service level to students and parents while increasing the efficiency and speed of award distribution.
RESULTS
• 1,537 completed verifications for 2017-18 aid year. • Completed packaging faster to support enrollment goals. • Maintained dedicated time for in-person visits.
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