Verification Gateway Success Stories

processing; quick turnaround time; call center for students; timely communication to students and colleges; and a customized pricing structure. “Inceptia’s Verification Gateway (VG) solution is a trusted name in the business and our solution boxes got checked,” Cable said. “The pricing component was a big decision-making factor because each college paid for completed verifications and not a flat rate.” Verification Gateway is an automated online platform that streamlines federal verification processing for students and schools. Offering interview-style questions, simple and secure document collection, complete reporting and personal interaction when needed, Verification Gateway enables schools to process and package aid faster. Four of the 12 colleges utilized VG: Fletcher Technical Community College (2,098 enrollment); Delgado Community College (13,173 enrollment); Central Louisiana Technical Community College (1,437 enrollment); and SOWELA Technical Community College (2,950 enrollment). Faster and More Efficient Processing Freed Up Staff With the implementation of VG, staff was more readily available to service students and perform other financial aid work. At SOWELA, a front-line staff member who used VG on a regular basis said her workload was reduced tremendously. “I no longer had to collect documentation for every student chosen for the different types of verification, make needed corrections on the student FAFSA, contact students because of missing information, and store incomplete paperwork. Instead, I had time to counsel students, assist at high school FAFSA completion events, and help with other duties in the office.” Michelle Greco, Director of Enrollment Management at Delgado Community College, said fewer students visit the office with verification questions because VG

PARTNER PROFILE

The Louisiana Community and Technical College System (LCTCS) provides strategic management and support for Louisiana’s 12 community and technical colleges. Colleges award associates degrees, technical diplomas, and industry-based certificates in programs that are aligned with business and industry and local economies, which lead students to good paying middle class jobs. made the process simple and user-friendly. When questions arose, students contacted Inceptia’s call center, which freed up Greco’s staff to help students with other financial aid questions. She was also pleased with Inceptia’s customer service. Colleges Impressed by Inceptia’s First- Class Customer Service “Their customer service was outstanding,” Greco said. “They reached out to our management team the moment a student called with additional questions or concerns, and they worked with us to ensure the college and Inceptia were communicating a unified message to students.” And while the first year posed some growing pains, Inceptia’s team was quick to resolve them. The team went onsite to the system and individual colleges to fix system bugs in VG and re-evaluated contract agreements to reflect better accuracy of processing time for students. “Inceptia corrected things right away,” Cable said.

We uncomplicate financial aid. Inceptia is a nonprofit organization committed to innovative, effective, and uncomplicated solutions for financial aid management, smart borrowing, financial education, and repayment wellness.

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Talk to Us To learn more about Verification Gateway, contact your Business Development representative or visit inceptia.org.

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