“Our main criteria for outsourcing a solution was making sure verifications would be done more efficiently so we’d have more time to counsel students,” Eastman said. “Inceptia met the criteria so we simply tagged on to College of Southern Nevada’s contract.” Processing Time Dramatically Improved and Call Volume Decreased Since VG’s inception in 2018, Eastman was impressed with the results. “We very rarely had a student walk in or call and ask about verification anymore,” Eastman said. “We could sit down with students and hear what they were saying rather than thinking in our heads ‘oh gosh, I’ve got 10 more students waiting to ask about verifications.’” Students Impressed with Intuitive VG Experience Initially, students were hesitant about using VG. “They would tell our staff they wanted to talk to a ‘real’ financial aid person,” Eastman said. “But when they started to experience VG at its complete capacity, students realized how easy the verification process was. The negative feedback died down quickly,” Eastman said.
PARTNER PROFILE
Nevada State College is a public university in Henderson, Nevada. It’s part of the Nevada System of Higher Education and enrolls approximately 5,500 students from a variety of ethnic and cultural backgrounds. The university offers three colleges: School of Education, School of Liberal Arts & Sciences, and School of Nursing.
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Talk to Us To learn more about Verification Gateway, contact your Business Development representative or visit inceptia.org.
We uncomplicate financial aid. Inceptia is a nonprofit organization committed to innovative, effective, and uncomplicated solutions for financial aid management, smart borrowing, financial education, and repayment wellness.
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