if needed, VG was the service-oriented solution for Loyola. “I easily submitted an online request form to Inceptia to learn more and here we are today!” Friar said. “Initial outreach to Inceptia was really great. Within a week of sending the request form, we had a demo call scheduled with the Inceptia team, Inceptia’s IT staff, and our IT/Operations staff.” “We waited to officially launch VG because we didn’t want to do it mid-year,” Friar said. “Inceptia was ready to go as soon as we were, and they were so responsive to all of our questions.” Friar also believed that while VG did help his team by lessening their workload, the students ultimately benefited. “When verifications are completed more efficiently, students move through the financial aid process faster.”
PARTNER PROFILE Loyola University is a private Jesuit, Catholic university in Chicago, Illinois. Loyola was founded in 1870 and is one of the largest Catholic universities in the U.S. Loyola offers 11 colleges and schools, including more than 80 undergraduate and graduate programs. Loyola also offers professional programs in medicine, nursing, and health sciences. There are approximately 17,000 students across Loyola’s national and international
Customized VG Solution Meets Loyola’s Needs
campuses, including six within Chicago’s metropolitan area, a campus in Rome, and Vietnam.
Loyola needed students to be verified only if they were admitted to the university – and Inceptia made it happen. “I know Inceptia customizes solutions like we requested for other schools, but the way they did it felt like it was just for us,” Friar said. “They partnered with us every step of the way.”
Verification Turnaround Time Decreased Significantly
Talk to us To learn more about Verification Gateway, contact your Business Development representative or visit inceptia.org.
Friar said without an outsourced solution, verifications would have continued to take longer to process and affected student retention rates. “Retention is very competitive in the Chicago university market,” Friar said. “When we completed verifications in-house, the typical turnaround time was seven to 10 days, and 12 to 15 days during our peak season. Since VG, our turnaround time was two days.” Outsourcing Verification Proved to be Most Cost-Effective and Logical Solution Friar said most university financial aid departments feel understaffed and are always looking for additional resources. “Verification is by far the most cumbersome task to complete,” Friar said. “It can only be a benefit to add VG to your school because the pros far outweigh the cons.”
More Time Spent for Students
Since VG’s inception in November 2019, student foot traffic and call volume already decreased. “Before VG, we were fielding approximately 34,000 calls a year,” Friar said. “It was a huge win for our team to implement VG because we could get back to the core of our work.” Students and parents can contact Inceptia’s customer service, rather than the university, regarding verification questions. The core of their work is educating students on basic financial concepts. “Using VG gave us more time back to educate students on financial aid and how to pay for college successfully,” Friar said.
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