Verification Gateway Success Stories

Verification Gateway Brought Positive Change to Staff’s Workload The team needed to outsource a verification solution that met their criteria: an experienced service team, fast turnaround time, and cost—all factors found in Verification Gateway. Verification Gateway (VG) from Inceptia is an automated online platform that streamlines federal verification processing for students and schools. Offering interview-style questions, simple and secure document collection, complete reporting and personal interaction when needed, VG enables schools to process and package aid faster. Inceptia’s experience working in collegiate financial aid was a plus. “Some of Inceptia’s team members worked in the collegiate financial aid setting in the past, which made me comfortable knowing they had ‘boots on the ground’ experience – they lived what we are living,” Brockel said. VG also fell in line with the team’s budget. “The value of everything we get with VG is exceptional,” Brockel said. “Their work is always thorough.” Selecting VG as their solution provided peace of mind for the team. Verification Communication Proved Seamless Among Students and Parents With VG in place since November 2017, all communication regarding verifications was handled directly by Inceptia’s customer service. “We weren’t the bad guys anymore,” said Brockel. “In the past, students would sometimes get frustrated because we asked them to complete certain pieces of information again or resubmit forms. With Inceptia, they handled everything.” Students and parents contacted Inceptia’s customer service, rather than the university, regarding verification questions.

PARTNER PROFILE Presentation College is a private Catholic college in Aberdeen, South Dakota. Founded in 1951, Presentation enrolled its first class of Native American students in its satellite nursing program. Since 1971, the college has been accredited by the Higher Learning Commission of The North Central Association of Colleges and Schools. Students have a variety of degree programs to choose from that are tied into Presentation’s deep Catholic traditions for a complete, whole-student educational approach. Presentation College is accredited by the Higher Learning Commission of The North Central Association of Colleges and Schools and competes in the National Association of Intercollegiate Athletics (NAIA) division. Presentation holds a high standard of academic excellence and welcomes students of all faith, upholding its Catholic tradition in the development of the whole person. Since VG’s inception, student foot traffic and call volume decreased. “Before VG, we were fielding many more phone calls per year,” Brockel said. “It was a huge win for our team to implement VG because we could get back to the core of our work.” — ••• Talk to Us To learn more about Verification Gateway, contact your Business Development representative or visit inceptia.org.

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